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REVIEW BOARD — MAPLE STREET DENTAL, 6 NEW REVIEWS THIS WEEK

Review board · Aug 8, 2026

Reviewer	Rating	Review says	Status
Sandra M.	★★★★★	“Painless root canal, front desk was lovely”	answered
Derek W.	★★★★★	“ hygienist remembered my kids' names”	answered
Priya K.	★☆☆☆☆	“Billed twice, nobody called me back”	awaiting approval
“Mike R.”	★☆☆☆☆	Claims work never done here	flagged — fake review

6 reviews this week · 4 answered same-day · rating holding at 4.8

5-star reply — Aug 6, 2026posted

Re: Sandra M. ★★★★★ — “Painless root canal, front desk was lovely”

Sandra, thank you — “painless” and “root canal” in the same sentence is the highest compliment we can get. I'll pass your kind words to the front desk; they'll be thrilled.

See you at the six-month checkup. — Dr. Patel

Posted in your voice from your profile · logged to review board

1-star repair — Aug 7, 2026awaiting your approval

Re: Priya K. ★☆☆☆☆ — “Billed twice, nobody called me back”

Priya, I'm sorry — a double charge with no call back is exactly the experience we promise not to give. I've flagged your account to our billing lead today, and she will call you directly before Friday to make it right.

If anything else is unresolved, my inbox is open: office@maplestreetdental.com. — Dr. Patel

Drafted · one tap posts it · billing lead already notified

Fake review flag — Aug 8, 2026escalated to you

Re: “Mike R.” ★☆☆☆☆ — no patient record, no matching appointment

No patient named Mike R. in your system, no appointment in the last 12 months, and the same account left near-identical reviews at two other dental offices 40 miles away this week. I've filed the Google policy-violation report with screenshots attached.

No public reply drafted — flagging a fake in public usually backfires. Your call if you want one anyway. — Adley

Report filed · evidence attached · nothing posted without you

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